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Q: My headphone jack does not work, my iPhone 7 does not recognize when my apple issued headphones are plugged in, but they do register with my bluetooth AirPods. Let me know if this is an issue you have seen before/and or can fix! Thanks, Georgia

ge Georgia - 4 years ago

Hi Georgia, the best plan is to send your device in for a diagnostic. The diagnostic service is free. We will provide you with a detailed repair quote explaining what is going on with your iPhone 7 and what your options are. You choose how you'd like to proceed from there. You can decline repair if you so choose, but you would be responsible for shipping in this case. Hope this helps! And yes, we have seen just about any issue you can think of with a smartphone :D

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