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Q: My battery was super hot when I charged my phone as well as used it. It became so hot that it could not be used close to your face. Could this be a battery issue or could it be another issue? If we send our phone in about how long is the turn around time?

iPhone 5S Diagnostic Service

Mi Michele - 4 years ago

Hello Michele, This could be an issue with your battery failing. To be certain, we'd recommend sending it in for our diagnostic service. This type of repair would only take 24-48 hours to complete. Please let us know if you have any other questions, we'll be happy to help you out.

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