I have a GoPro hero 11 that will not turn on unless it is plugged in and will recognize the battery sometimes but won’t recognize it other times. I also checked and made sure that it was not a problem with the batteries.

Question

iFixYouri · Accepted Answer

Hi John,
A Hero 11 that only runs on USB power and recognizes good batteries some of the time sounds like a problem with the battery contacts or the board. The spring contacts inside the battery bay can bend, wear or pick up corrosion, especially if the camera has been in salt water, and then they only touch the battery on and off. If the contacts look fine, the fault is more likely in the power circuit on the board that reads the battery.

Since you've already ruled out the batteries, have a close look into the bay with a flashlight. Green or white residue, or a contact sitting lower than the others, is a useful clue to put in your order notes.

To get it checked, order the free GoPro diagnostic. We email a prepaid shipping label, test it when it arrives and report back with a quote. You approve before any work happens, and if you decline there's no bench fee, just return shipping.

Q: I have a GoPro hero 11 that will not turn on unless it is plugged in and will recognize the battery sometimes but won’t recognize it other times. I also checked and made sure that it was not a problem with the batteries.