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Q: What should I do next? I dropped my iPhone SE. It partially burst open the front screen starting at the top and down the left, volume button, side. It now has a totally black screen, although if I press the home button, a light can be seen as on through the split, and I continue to be able to hear sounds. Current Status is; My iPhone SE has a black screen, won't hard reset , cannot see it on iTunes so cannot restore. Is not showing when connected to my MacBook Pro. I can hear sounds from the phone when I connect to my MacBook Pro, but it is not recognized. I can hear sounds when it is not connected to my computer, even without a SIM card installed. I want to save the data on the phone if at all possible, because I have been unable to locate the backup. If I send my iPhone SE to you for diagnostic assessment do you require that it have an active SIM card? Currently I have the SIM card in my back up iPhone. Many thanks, Courtney Bowles-Papatestas

iPhone SE Diagnostic Service

Co Courtney Bowles-Papatestas - 4 years ago

Hi Courtney, We're so sorry to hear about your troubles with your phone! Thankfully, we can definitely help. We'd recommend sending it in for our diagnostic service. We'll test it and let you know what all it will need to be done to get the phone back into working condition so that you can save your data. We look forward to helping you out! Please let us know if you have any other questions. If you are a mail-in customer(not near any of our walk-in locations), simply select the iPhone SE Diagnostic service and add it to your shopping cart, then proceed through the check-out process. Once that's complete, you'll receive a shipping label to send it on in. If you are near a store, bring it on in, we'll be happy to help you out! Have a great evening!

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