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Q: Surface Pro 4 - does not boot- black screen - keyboard lights up. I've tried every trouble shooting suggestion from Microsoft and a few others found in a Google search. I've tried three different power sources and a docking station with the secondary monitor. The unit was not dropped and it was in use when the screen froze, on the first attempt at a re-boot, only black screen. The issue fits with what I've read about a known resister issue with these units.

Da David - 3 years ago

Can you bring the device in? We'd be glad to diagnose it for you. We have repaired hundreds of Surface Pros. If you cannot bring the device to a location, please use any Surface Pro diagnostic service to checkout with. A shipping label will be provided to you.

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