Since I have broken the glass on the back of the watch, it has not been reading my heart rate, is this related? Will you also be able to take a look into this and my watch over heating?

Question

iFixYouri · Accepted Answer

Hi Jennifer,
To confirm the issues, we recommend that you send your device in for a free diagnostic test performed by our expert technicians. All you have to do is add "Samsung Gear S3 Diagnostic Service" to your cart and check out. Shortly after, you will receive an email with a shipping label. From there, a technician will confirm your device's necessary repair(s) and pricing within 24 hours of its arrival. If you have any more questions feel free to call 1-888-494-4349!

Q: Since I have broken the glass on the back of the watch, it has not been reading my heart rate, is this related? Will you also be able to take a look into this and my watch over heating?