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Q: my surface pro 4 start over hearting since my cat drop couple of drop inside of the device, I have 80% of battery and lest that a hour the machine turn off due to no power I want to know if I need to replace the battery, in case yes I need to erase the device. thank you

Surface Pro 4 Battery Replacement

Da Daniel - 1 year ago

Battery replacement typically does not require erasing data. However, if there has been liquid damage from your cat as you mentioned, we'd have to inspect your device in person to see what the best repair option is. Please send it in for a diagnostic.

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