Answers Form

Learn How it Works

Ask a Question

Q: MY surface pro 4 is not charging could that be caused by a bad battery .? it runs fine while plugged in. Is this something you can take care of.?

An Anthony R MIlls - 4 years ago

Hi Anthony, You may have a bad battery, which definitely can cause charging issues. Batteries tend to degrade over time and lose the ability to charge. Since it does work fine when plugged in, we'd lean towards it needing a battery replacement. We'd recommend sending it in to our mail-in center or bringing it to one of our walk-in locations for repair if you are near one of them. Please let us know if you have any more questions, we'll be happy to help you out. Have a great day!

Account Sign in

Your Name

Password

Password Confirmation

By Signning up, you are agree to our *Terms of Use* and *Privacy Policy*

Already member? Log In Now