My Note8 became suddenly unresponsive to almost any touch. If I press the POWER and VOLUME DOWN simultaneously, the screen with the options POWER OFF/RESTART/EMERGENCY MODE appears but, when I touch any of the options, the name of that option becomes surrounded by a square blue frame and nothing happens. I can charge the phone, but can't do anything else. Voices come from the phone, informing me of incoming calls or charging state, but I can't do anything. What should I do?

Question

My Note8 became suddenly unresponsive to almost any touch. If I press the POWER and VOLUME DOWN simultaneously, the screen with the options POWER OFF/RESTART/EMERGENCY MODE appears but, when I touch any of the options, the name of that option becomes surrounded by a square blue frame and nothing happens.  I can charge the phone, but can't do anything else.  Voices come from the phone, informing me of incoming calls or charging state, but I can't do anything. What should I do?

iFixYouri · Accepted Answer

Hello... to me it sounds like your phone might have the voice assistant on. Please follow this video for the method to shut it off. If that wasn't it, please send it for a diagnostic. Hope this helps: https://www.youtube.com/watch?v=Lf2T4CmGbaw