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Q: My ipad battery drains rapidly and will even drain while on standby. I assume it's a hardware issue because I've reset the software twice and the battery has been replaced. Have you seen this issue before/is it fixable. If the ipad is shut down the battery does not drain.

Ma Marshall - 9 months ago

Yeah, we have seen that issue before. We can check it out and figure out what's going on. Your best bet is to send it in for an iPad diagnostic. We will run a series of tests, determine the actual issue, develop a game plan, and then get your approval before proceeding. To get started, check out any iPad diagnostic service and we will mail you a shipping label.

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