iPad pro 12.9" (3rd gen) A1876. Rarely used, but the last couple times I used it, I noticed the battery drained very fast when not plugged in. like within 15 minutes or so. finally, it stopped charging and now just a blank screen. took it to apple and they couldn't even communicate with it. Is this likely a battery? If I sent it in for a battery, will you confirm the battery is bad before replacing it? If it's something else, what will I be charged for diagnosing if I don't want it fixed?

Question

iPad pro 12.9" (3rd gen) A1876.  Rarely used, but the last couple times I used it, I noticed the battery drained very fast when not plugged in.  like within 15 minutes or so.  finally, it stopped charging and now just a blank screen.  took it to apple and they couldn't even communicate with it.  Is this likely a battery?  If I sent it in for a battery, will you confirm the battery is bad before replacing it?  If it's something else, what will I be charged for diagnosing if I don't want it fixed?

iFixYouri · Accepted Answer

Yes, we test before replacing anything. If you order the battery replacement ($199.99 as of today) and it turns out to be something else, we'll quote that instead and wait for your approval. If you'd rather not commit up front, order the free 12.9-inch iPad Pro (2018) diagnostic instead; no bench fee if you decline, just return shipping. A blank screen plus no charging can be board related, so back up if you ever get it on.