I have a Surface Pro 5. The Surface does not boot as I think it is not charging. When I connect a different (new charger) the light sometimes turns on, sometimes it doesn't and sometimes it blinks. I think the charging port may be broken. The power supply broke but the Surface Pro was working fine before that happened. Is there a way to diagnose if the charging port is the problem?

Thanks

Question

I have a Surface Pro 5. The Surface does not boot as I think it is not charging. When I connect a different (new charger) the light sometimes turns on, sometimes it doesn't and sometimes it blinks. I think the charging port may be broken. The power supply broke but the Surface Pro was working fine before that happened.  Is there a way to diagnose if the charging port is the problem? 

Thanks

iFixYouri · Accepted Answer

Hi there, we'd recommend sending it in for our diagnostics service. Send it on in, we'll take a look at it, and let you know what we find. Let us know how we can help.