I have a Surface Pro 4 i7/16GB/512GB. For some reason it absolutely, positively will not boot to the UEFI menu. The usual power+volume up or down combination does not work. Neither does trying to access the UEFI menu from with the Windows Settings.

It boots into Windows just fine, however UEFI firmware updates do not succeed. In device manager the UEFI firmware driver is flagged with an error (Error 10).

Any ideas? Have you encountered this before? Do you have a way of resetting it?

Thanks

Question

I have a Surface Pro 4 i7/16GB/512GB.   For some reason it absolutely, positively will not boot to the UEFI menu. The usual power+volume up or down combination does not work. Neither does trying to access the UEFI menu from with the Windows Settings.

It boots into Windows just fine, however UEFI firmware updates do not succeed. In device manager the UEFI firmware driver is flagged with an error (Error 10).

Any ideas? Have you encountered this before? Do you have a way of resetting it? 

Thanks

iFixYouri · Accepted Answer

The solution for your device is unclear. If you bring it into your nearest iFixYouri, we will have a technician diagnose and troubleshoot the issue for free. The repair quote will be provided for you to approve after the diagnostic service is completed.