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Q: I got an image of a file folder with an exclamation point. Software update needed? Could not do that as I am afraid to join Apple Music and watch all my playlists disappear! Also, I replaced the battery and now it doesn't work at all. Appears to be dead.

iPod Classic 3rd Gen Diagnostics

Ca Cathryn J Jess - 1 week ago

We'd recommend sending it in for diagnostics for testing. It could be a bad hard drive but would need to test it to be certain.

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