I got an image of a file folder with an exclamation point. Software update needed? Could not do that as I am afraid to join Apple Music and watch all my playlists disappear!
Also, I replaced the battery and now it doesn't work at all. Appears to be dead.

Question

I got an image of a file folder with an exclamation point.  Software update needed?  Could not do that as I am afraid to join Apple Music and watch all my playlists disappear!
  Also, I replaced the battery and now it doesn't work at all.  Appears to be dead.

iFixYouri · Accepted Answer

We'd recommend sending it in for diagnostics for testing. It could be a bad hard drive but would need to test it to be certain.

Q: I got an image of a file folder with an exclamation point. Software update needed? Could not do that as I am afraid to join Apple Music and watch all my playlists disappear! Also, I replaced the battery and now it doesn't work at all. Appears to be dead.