Q: hello, i have an ipad 12.9 4th gen that was damaged. the screen was shattered but the device still worked. after a while the battery died and i didn’t charge it for maybe a month. when taken to apple they said that it could have water damage and that it was irreparable. please let me know if you’ve had similar cases and if this ipad can be salvaged. thank you

Hi! Water damage can be tricky, but we've seen many cases like yours and have been able to help. Each situation is different, so I'd recommend mailing your iPad in so our technicians can take a look and determine if it can be salvaged. After selecting your device's water damage repair service on our website, you'll receive a shipping label to send it to us.