Q: I have a 3rd generation iPod model number A1040 that doesn’t turn on. I’m presuming it’s the battery. What is the procedure to ship it to you for repair?

Order the 3rd gen Classic battery replacement on this page ($99.99 as of today). We email a prepaid label, you ship the iPod, we test it, replace the battery and ship it back, usually within 3 to 5 business days of arrival. If it turns out to be something else, we'll tell you before doing any other work.